Refund policy

Return & Refund Policy

Thank you for shopping with NexoraLand. We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unused and unworn
Be in its original packaging
Include all original accessories and manuals (if applicable)
Include proof of purchase or your order confirmation

To start a return, please contact us at nexoraland@gmail.com.

Please do not send items back without contacting us first. Returns sent without prior authorization will not be accepted.

If your return request is approved, we will provide instructions on how and where to return your item.

Return Shipping Costs

Customers are responsible for all return shipping costs unless:

The item arrived damaged
The item is defective
The wrong item was received

Original shipping charges (if applicable) are non-refundable.

We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or damaged during transit.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery at nexoraland@gmail.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos or videos of the item and its packaging

We will evaluate your claim and work to resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, unless they arrive damaged or defective.

Non-returnable items include:

Personal care and beauty products that have been opened or used
Customized or personalized products
Perishable goods
Gift cards
Sale or clearance items
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your eligible item for a refund and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it for any reason and without providing a justification.

Returned items must be unused, in their original condition and packaging, with proof of purchase.

This policy does not affect your statutory consumer rights under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nexoraland@gmail.com.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our return process after delivery.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we are unable to offer a refund or replacement until the package is returned to us.